How We Do it

We win by effectively telling the story of your company

We win by effectively telling the story of your company, identifying the opportunities that lead to growth, and setting up teams to deliver a premium quality product, every time.

Through our extensive experience in this industry, we have a deep understanding of the different facets of hospitality and service. Whether you need us to customize training, or to develop manuals, or perhaps facilitate largescale hiring events or offer any one of our other singular services, we’re confident that our products add value to the whole.

Our tried and true 3-Phase Method guarantees you get the best return on your investment.

Phase 1: Discovery

(Due Diligence & Strategy)

We undertake a substantial investigative process to best understand what your goals truly are. Whether we are immersing ourselves in your existing culture or developing a brand-new culture for you, our painstaking process will help us understand:

Why are you embarking on this process?
What are your core values?
What’s working for you?
What needs improvement?
What distinguishes your product?
What is the experience you wish to offer your guests and clients?
What do you hope for as a result of this process?

Phase 2: Development

This is when the architectural plans take shape. We draw out the invisible backbone of your internal culture, from which all your services flow. The roadmap is further articulated and applied according to the chosen services in our collaboration. Then we listen to you, take notes, and adjust. This dynamic continues until you are completely satisfied. Once we have an agreed-upon final draft, you’re presented with the prototypes of all the services selected, be it SOPs, Guest Contact Standards, Cultural Touchstones, Training Curriculum, or the like.

Phase 3: Delivery

We implement our plans with vigor and enthusiasm maintaining the same high level of excellence until we cross the finish line. While this may seem like the end, in truth, it’s just the beginning.

It’s the day we light the sparks and water the seeds and watch that essential, invisible cultural core spring up and touch every aspect of your business.