MANUAL #3 GUEST CONTACT STANDARDS and MANUAL CREATION

We meet and EXCEED every standard for your brand or brands whether you manage one property or forty different flags all with different expectations. We can give your management company a singular identity that satisfies and, frankly, thrills each of your brands’ expectations. We build standards on carefully conceived and curated CULTURAL TOUCHSTONES that make your company what it is or wants to be! While there may be some overlap with SOPs, Guest Contact Standards are those elements that make your invisible elements of culture visible through excellent, consistent service.