SERVICE #3 SERVICE SHADOWS & MYSTERY SHOPS
Service Shadows are opportunities for on-the-spot training when associates are knowingly observed and receive feedback regarding guest interactions. We stay with them until they get it right, offering adjustments and bolstering your team for practiced success. Our facilitators and trainers have substantial theatrical backgrounds and can take hospitality role-play in many creative directions. If needed, we also offer mystery shops to help identify areas of potential service breakdown with the goal of supporting the associates through their training.