SERVICE #4 ROLE-PLAY FACILITATION / CERTIFICATIONS

As we like to say, Hospitality is Show Business, and that means the most effective show business performances are the result of significant amounts of rehearsal, and experimentation. Our team is comprised largely of accomplished writers, actors and performers who parallel their careers in hospitality. We bring our considerable experience in theater and film to our hospitality work. We can recreate any conceivable guest interaction from a simple welcome to any number of disruptive guest scenarios. Not only do we facilitate rehearsal work, but we also train and certify members of your leadership team to carry out the process that is proven to yield high rates of success. This exceptional approach protects service cultures from slipping back into bad practices while keeping the work current and exciting.