Course#1 Exceptional Service
(Exceed Their Expectations)
What are the service goals are for the team? We communicate precisely what consistent excellence looks like and deliver it in such an authentic way as to excite and engender true buy-in from all concerned. This course includes:
- Superior Guest Service
- Understanding Our Culture
- Cultural Touchstones
- Distinguishing Features
- Situational Role-Play
- Urgency
- Excellence
- Exceeding Expectations
- Professionalism
- Empathy
- Empowerment